Lottery Marketing Representative 1

Appointees who work in the five boroughs of New York City or in Nassau, Suffolk, Rockland, or Westchester Counties will receive an additional $3,026 annual downstate adjustment. Appointees who work in Dutchess, Orange, or Putnam Counties will receive an additional $1,513 annual mid-Hudson adjustment.

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Minimum Qualifications

On or before December 5, 2009, you must have:

Either 1. six years of experience managing a retail business, servicing retail sales accounts or marketing products (including advertising, marketing communications, product research, or promotion). Experience limited to the duties of general sales clerking, cashiering, or stocking shelves, is NOT qualifying;

Or 2. an associate's degree and four years of above experience;

Or 3. a bachelor's or higher degree and two years of above experience.

Substitution

1. Successful completion of twelve or more semester credit hours in marketing may be substituted for one year of the experience. (You must include a copy of your college transcripts with your application.)
2. One year of full-time retail experience in management where 50% or more of your time was spent selling lottery products may be substituted for one year of the required experience.

Notes

1. Appropriate part-time and volunteer experience, which can be verified, will be accepted on a prorated basis.
2. New York State residence is not required.
3. Your degree or college credit must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree or college credit was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. You must pay the required evaluation fee. If you are applying on the Internet, you must mail the independent verification of equivalency to the NYS Department of Civil Service, Alfred E. Smith State Office Building, Albany, New York 12239. Attention: S4CLT.
4. You may file for these examinations by completing one examination application NYS-APP form or applying on the Internet. Unless you are eligible for a fee waiver, the indicated processing fee must be submitted for each examination listed on your application.
5. If you pass the test for No. 25-253 Lottery Marketing Representative 1 (Chinese Language), 25-254 Lottery Marketing Representative 1 (Native American Language) and/or No. 25-255 Lottery Marketing Representative 1 (Spanish Language), you will be required to demonstrate your relevant language proficiency at a level that will ensure your ability to perform properly the duties of the position. Only enough candidates to fill current vacancies will be called to the proficiency test.
6. Travel Requirements: Appointment to these positions requires extensive travel within a designated area of assignment. Field work and travel expenses are reimbursed on a fixed schedule.
7. You must possess a valid license to operate a motor vehicle in New York State at the time of appointment and continuously thereafter.
8. Background Investigation: Because of the nature of the position there is an investigative screening that may include a thorough character investigation. All convictions must be reported. Conviction of a felony or misdemeanor or any falsified or omitted information may bar appointment or result in removal after appointment. Each case is determined on its own merits, consistent with the applicable provisions of state and federal laws.

The Positions

These positions exist in the Division of the Lottery.

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Duties

As a Lottery Marketing Representative 1, you would engage in extensive face-to-face communications by visiting and assisting existing Lottery retailers in an assigned territory to maximize sales in their location; via telephone and e-mail, you would assist non-routed retailers and follow-up on actual visits. Duties may include: visiting and recruiting potential retailers in your assigned territory to market the Lottery and encourage participation in selling and promoting Lottery products to customers; managing each retailers instant game inventory; giving direction on merchandising and advertising; projecting retailer Lottery business needs; managing inventories to ensure less stock outs and to remove slow moving inventory/products; handling delinquent accounts; learning a steady flow of new material related to new Lottery games and additional features to current Lottery games; being the first line of contact with the general public; carrying out public relations activities such as promotions, local event coverage, and delivery of speeches to local groups; working hours outside of the normal work day and spending the majority of your time in the field at locations distant from the office; and carrying and delivering various sales and promotion related materials (which may, at times, be heavy) that will assist you in making effective sales calls to Lottery retailers. Please note: you would be assigned a New York State automobile to be used solely for state business specifically related to your position and will also be issued a laptop computer to use while doing field work. The use of a portable computer and related software applications is integral to this job.

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Subject of Examination

There will be a written test and an oral test which you must pass in order to be considered for appointment. Only scores on the written test will be used to compute the final scores; the oral test is pass/fail. The New York State Department of Civil Service reserves the right, in accordance with Section 3.5(c) of the Rules of the Classified Service, to set the passing score on the rating of the written test at that score achieved by the 333rd highest scoring candidate. You will be called to the oral test only if you pass the written test. You must pass both portions of the examination to be placed on the eligible list.

The oral test will use a format where the candidate makes a presentation before a facilitator only. This one-to one presentation is videotaped for later review and rating by two evaluators.

Your final score must be 70 or higher in order to pass. You will be called to the oral test if your score on the written test is high enough to be considered. The Department of Civil Service reserves the right to call to the oral test only enough candidates to fill existing vacancies. As vacancies occur, additional candidates may be tested.

Rank on the eligible list will be determined after adding any wartime veterans' and Civil Service Law Section 85-a credits to your final passing score.

Scope of Written Test: The written test is designed to test for knowledge, skills, and/or abilities in such areas as:

1. Marketing - These questions test for knowledge of principles and practices of marketing, particularly as related to promoting a product or service. Topics may include marketing and promoting various resources through specific programs, determining targeted groups of interest through research and data analysis, planning and implementing a marketing program, and measuring the effectiveness of the marketing effort.
2. Providing good customer service - These questions test for the ability to provide effective customer service. Questions will cover such topics as understanding and responding to customers with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the customer and reflects well on your agency.
3. Understanding and interpreting tabular material - These questions test your ability to understand, analyze, and use the internal logic of data presented in tabular form. You may be asked to perform tasks such as completing tables, drawing conclusions from them, analyzing data trends or interrelationships, and revising or combining data sets. The concepts of rate, ratio, and proportion are tested. Mathematical operations are simple, and computational speed is not a major factor in the test.
4. Understanding and interpreting written material - These questions test how well you comprehend written material. You will be provided with brief reading selections and will be asked questions about the selections. All the information required to answer the questions will be presented in the selections; you will not be required to have any special knowledge relating to the subject areas of the selections.

Scope of Oral Test: The oral test is designed to evaluate, against the general background of the position, the ability to:

1. reason clearly and to make sound judgments
2. present ideas clearly and effectively
3. establish satisfactory relationships with others

The oral test will be held at several locations throughout New York State.

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How To Apply

Additional Information

New York State is an Equal Opportunity Employer

It is the policy of the State of New York to provide for and promote equal opportunity in employment, compensation and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

Appointment to many positions in State government require candidates to undergo an investigative screening. This may include a thorough character investigation, a Federal Bureau of Investigation Criminal Record History Check, a Child Abuse Registry clearance, or other similar procedures. Candidates may be fingerprinted and may be required to pay any necessary fees for that procedure. Depending on the nature of the job, the criminal convictions discovered, or any falsified or omitted information revealed, the investigative findings may bar appointment or result in removal after appointment.

Eligibility for Employment

You must be legally eligible to work in the United States at the time of appointment and throughout your employment with New York State. If appointed, you must produce documents that establish your identity and eligibility to work in the United States, as required by the federal Immigration Reform and Control Act of 1986, and the Immigration and Nationality Act.

Religious Accommodation

Most written tests are held on Saturdays. If you cannot take the test on the announced test date, due to a conflict with a religious observance or practice, check the box under “Religious Accommodation.” We will make arrangements for you to take the test on a different date (usually the following day).

Reasonable Accommodations in Testing

In addition, it is the policy of the Department of Civil Service, in accordance with the New York State Human Rights Law and the Americans with Disabilities Act, to provide qualified persons with disabilities equal employment opportunity and equal opportunity to participate in and receive the benefits, services, programs, and activities of the Department. It is the policy of the Department to provide such persons reasonable accommodations and reasonable modifications as are necessary to enjoy equal opportunity. Persons with disabilities who require an accommodation to participate in an examination must note this on their applications. Further information is available from the Special Arrangements Unit of the Department of Civil Service at 518-457-2487 [press 2, then press 2] in the Albany area, toll free at 1-877-697-5627 [press 2, then press 2], or via TDD (telecommunications device for the deaf) at 518-457-8480.

Admission to Examination

Notice to appear for the test may be conditional as review of applications may not be made until after the test. If you have not received your notice to appear for the written test three days before the date of the test, call 518-474-6470 in the Albany area or toll free at 1-877-697-5627 [press 2, then press 1].

Multiple Examinations Scheduled for the Same Day

With the exception of written tests announced by New York City, if you have applied to take a written test announced by a local jurisdiction (county, town, city) scheduled to be held on the same test date as this written test, you must call 518-474-6470 in the Albany area or toll free at 1-877-697-5627 [press 2, then press 1], no later than two weeks before the test date, to make arrangements for taking all tests at one test site. All tests will be held at the state examination center.

Cell Phones or Electronic/Communication Devices at the Test Site

Do not bring cell phones, beepers, headphones, or any electronic or other communication devices to the test site. The use of such devices at the test site in the test room, hallways, restrooms, building, grounds, or other areas could result in your disqualification.

S4/TB2 CLT-tmc
Issued: 9/18/09

This announcement is subject to amendment or cancellation without notice. Do not copy it, or post it to any other site, but link to it instead.

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