Utility Consumer Assistance Specialist 3 - Grade 23

Positions in this title can be hired through NY HELPS

GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit StateJobsNY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Positions

This title exists in Public Service, Department of and has approximately 22 positions.

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Positions By County

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series.

Salary Information for Utility Consumer Assistance Specialist Trainee
Title Grade Hiring Rate/yr Job Rate/yr
Utility Consumer Assistance Specialist Trainee 11 $46,306 $56,743
Utility Consumer Assistance Specialist 1 14 $54,860 $66,634
Utility Consumer Assistance Specialist 2 18 $65,001 $82,656
Utility Consumer Assistance Specialist 3 23 $84,156 $106,454
Utility Consumer Assistance Specialist 4 27 $103,784 $127,830
Utility Consumer Assistance Specialist 5 31 $127,433 $155,130

All salary grades for trainees titles are non-statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.

This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.

An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments

Job Duties

As a Utility Consumer Assistance Specialist 3, you would function as a second-level supervisor; in addition to performing the tasks of the Utility Consumer Assistance Specialist 2, would research and summarize broad-based generic issues and recommend actions; supervise and direct the activities of the Call Center, Analysis Unit, and Emergency Hotline operations; develop and maintain office procedures; perform research and analysis activities related to workload and consumer complaints; conduct informal hearings, reviews, and mediate between consumers and service providers dealing with more complex issues; and prepare determinations on appeals, shared meter complaints, and rehearing petitions for Public Service Commission action.

View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.

Summary of Minimum Qualifications

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

38-988

Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.

How to Apply

All HELP and NY HELPS open positions are now posted on StateJobsNY. It is now even easier for Jobseekers to find openings and connect with New York State agencies.

To narrow your search to NY HELPS jobs, click on "For the General Public", then "Search Vacancies", and select "Yes" on the NY HELPS dropdown to narrow your search to NY HELPS jobs.

Directions to apply will be specified on each individual job posting.

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On StateJobsNY

Mobility Options

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through transfers opportunities or other examinations.

For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.

You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.

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