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This title exists in Children&Family Svcs, Off of and has approximately 1 positions.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.
This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.
An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments
As a Call Center Director, you would:
·Review and conduct cost evaluations for customer agencies.
·Complete cost, call volume, and budget estimates.
·Communicate with customer agencies to monitor, measure, and suggest implementation for process improvement in the service delivery and business quality of HSCC programs and processes.
·Analyze and evaluate proposals for services to be provided by the HSCC, and provide recommendations to executive staff.
·Consult with executive staff to examine HSCC policy issues, daily operating methods, and approaches to problem resolution.
·Perform the full range of administrative supervisory responsibilities.
·May perform all of the duties and responsibilities of Call Center Assistant Director.
View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.
There is currently no Min Qual details available for this title.
An examination is not used to fill this title. You must meet the minimum qualifications of the title in order to be considered for this position. You must apply directly to the agency or agencies that have this title.
Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through transfers opportunities or other examinations.
For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.
You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.