Correctional Industries Sales Rep - Grade 16

Positions in this title can be hired through NY HELPS

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Positions

This title exists in Corrections and Community Supervision, Dept of and has approximately 17 positions.

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Positions By County

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.

Career Ladder

(Not Available)

This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.

An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments

Job Duties

As a Correctional Industries Sales Representative, you would:

Act as the front-line sales staff for the Industries operation.  In the course of that function, they may perform a wide array of duties, ranging from presenting or demonstrating products, to delivering direct sales pitches, to developing and following up on sales leads.

Under the supervision of the Correctional Industries Sales Manager, perform a variety of sales and public relations activities.

Meet, maintain, or exceed sales goals.

Goals may be established within a certain territory; to a given customer; by product; by product category; or along other vectors.

Goals may be established and measured for on a regular basis or for special projects or both.

Develop and follow up on sales leads.

Initiate sales contacts (such as telephone calls) to new, current, and former customers.

May conduct marketing and sales surveys, using various methods, including analyzing results.

Report product deficiencies that may harm future sales.

Monitor deliveries.

Follow up on all customer complaints.  

Take all appropriate actions to maintain customer satisfaction.

Maintain up-to-date information on or related to products.

Report to the Correctional Industries Sales Manager regarding problems that may impede customer service.

Demonstrate and/or instruct customers in the proper use of equipment and products

Provide any necessary assistance that could lead to future sales initiatives, such as demonstrating or instructing the customer in use of the product and assisting in office layout, or the like.

Provide, at a fair market price, products and equipment for sale.  Provide all necessary customer assistance after product delivery and/or installation.

Follow up after delivery to assure customer satisfaction of the product.

Through customer contacts develop an idea of what the fair market price may be for a particular product and forwards that information to other staff as needed and appropriate.

Travel extensively throughout regular assigned territory and/or any other assigned area for purposes of promoting Industries products or services, effectuating sales, representing Industries, or the like.

Develop an itinerary for maximum use of his or her time.

Maintain accurate records and logs of trips.  

Keep accurate logs of customer account contacts, including the Representative's own comments and notes.

Attend, when necessary, after-hours or weekend consulting sessions with customers or other parties as needed.

Is responsible for any assigned equipment (such as but not limited to a vehicle).

Represent Industries at conventions for the sale and/or promotion of products.

Obtain product samples and deliver them to the convention site.

Is available for customer consultation at Industries convention booth, table, or the like.

Contact appropriate Industries units to ensure delivery of product/equipment and installation to the promotion site.  Maintains a log of the product received and makes arrangements for its return to the central warehouse or the facility after the promotion is terminated.  

Participate in speaking engagements when necessary.

Prepare notes for speaking engagements with the primary objective of promoting Industries products.

Make him- or herself available for speaking engagement requests for the benefit of the operation.

Report feedback information that may be of significant value.

Perform minor product repairs when necessary in response to customer complaints.

Sometimes repairs may need to be performed on-site.

Maintain a tool kit to facilitate making repairs.  

Take all necessary actions to have a replacement product available.

Assist Industries staff and consultants with the development of explanatory materials (such as brochures and catalogues) relative to Industries products.

Perform training and office coverage duties.

View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.

How to Apply

All HELP and NY HELPS open positions are now posted on StateJobsNY. It is now even easier for Jobseekers to find openings and connect with New York State agencies.

To narrow your search to NY HELPS jobs, click on "For the General Public", then "Search Vacancies", and select "Yes" on the NY HELPS dropdown to narrow your search to NY HELPS jobs.

Directions to apply will be specified on each individual job posting.

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On StateJobsNY

Mobility Options

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through transfers opportunities or other examinations.

For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.

You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.

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