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Sample Resumes

Sample 1: (Functional)

Janet M. Mirror
428 Main Street, Elmira, NY 00000 (000) 000-5555/000-4444

Objective
Position in Office Support/Customer Service

Career Profile

Proven administrative, secretarial and general office experience.
Strong background in all aspects of customer service and support.
Knowledge of computers: Microsoft Word, PageMaker, File Maker.
Outstanding typing skills (85 WPM); proficient in use of office equipment.
Efficient and good natured; excellent reputation with all former employers.

Skills and Abilities

Provided administrative and secretarial support in various office environments.
Provided secretarial support for Assistant Vice President as well as task groups and committees.
Responsible for the organization and efficient processing of bulk mailings to customers.
Utilized efficient and courteous customer service in both retail and business settings.
Processed orders, entered and retrieved data using both PC’s and mainframe computers.
Facilitated spreadsheet and database management for Assistant VP of Marketing/Public Affairs.
Coordinated provision of communications materials for all segments of the medical center.
Gained exposure to all aspects of sales, marketing, promotion and public relations activities.
Maintained accurate, up to date comprehensive and confidential files and records.
Opened and routed mail to appropriate departments within the company.
Coordinated and managed multiple priorities and projects on a timely basis.
Answered busy telephones, directed and routed calls, and scheduled appointments.

Work History

1993 – Present	General Office Clerk	Elmira Power Company, Elmira, NY
1989 – 1993	Receptionist/Clerk	James Company, Elmira, NY
1988 – 1989	Office Assistant	Temporary Services, Elmira, NY
1986 – 1988	Secretary	Elmira Health Services, Elmira, NY
1980 – 1986	Receptionist/Typist	Elmira Paper Company, Elmira, NY
1978 – 1978	Customer Service Clerk	Precision Company, Elmira, NY

Education

Elmira Community College, Elmira, NY
A.A.S., Secretarial Science

Precision Company, Elmira, NY
Various Customer Service Seminars

Elmira Health Services, Elmira, NY
Attended various Secretarial Seminars
Obtained JET Proofreading Certificate

Sample 2: (Chronological)

CARLA MUELLER
555 North Park Avenue, Linden, New Jersey 07000 (201) 888-8888

Efficient Administrative Assistant/Secretary experienced in working with senior management… Skilled in tracking data, preparing reports and generating business communications….Computer literate with ability to utilize varied business software….Considered highly motivated with a strong work ethic.

CAREER EXPERIENCE:
NANCY DREW INC., Rutherford, New Jersey		1992-1995
Administrative Assistant/Executive Secretary Provided administrative/secretarial support to CFO of this $300 million ladies apparel corporation.
Maintained daily schedule for busy executive screening phone calls and setting appointments. Liaison with department managers, senior level staff, bankers and vendors. Generated monthly reports covering several business categories. Utilized both spreadsheet and graphics programs. Compiled YTD and MTD figures for sales, advertising and vendor accommodations. Made comparisons to previous years enabling management to effectively forecast and plan cash flow. Initiated correspondence as well as transcribed from dictation. Planned itinerary for travel and prepared expense reports. Monitored/updated A/P figures including status of invoice on AS/400 database.
ROADWAY EXPRESS, Fair Lawn, New Jersey		1990-1992
*Office Clerk/Dispatcher* Dispatched drivers and scheduled deliveries for major trucking firm.
Entered merchandise data to computer to generate bills of lading. Maintained a high rate of speed and accuracy in this fast paced work environment. Interfaced with customers by phone to update on status of deliveries/pickups. Tracked down necessary information to ensure timely service.
TOY IMPORTS, Hackensack, New Jersey		1985-1987
*Clerk/Traffic Department* Liaison with international vendors to settle claims amounting to several million dollars yearly.
Compiled extensive documentation to substantiate company claim. Highly successful in resolving in company’s favor.
SUPPLEMENTAL EXPERIENCE:
Relocated to Elmira, New York (1988-1989). Worked in various temporary positions including Receptionist/Secretary for a medical practice.
SPECIAL SKILLS:
Windows & DOS	WordPerfect (5.1 & 6.0)	Lotus 1-2-3
Data Entry	Accounts Payable	Speed Writing

Sample 3: (Chronological)

Lee Stephens
1111 North Hill Street, Radcliff, Kentucky 40100 (502) 351-0000

Objective

Corrections Rehabilitation Counselor

Summary of Qualifications

Master’s degree in Counseling. Bachelor of Science degrees in Criminal Justice and Psychology.
Over 20 years of experience in corrections.
Excellent interpersonal skills with staff and inmate population and sensitive to their problems and counseling needs. A proven team-player who works well with people and can be counted on in any type of situation.

Professional Experience

FEDERAL CORRECTION FACILITY Any City, USA
Deputy Education Director & Operations Officer Mar 92 – Present

Counseled inmates and correlated day-to-day administrative operations for this facility which provided vocational training and educational classes to prisoners. As Custody Control Administrator, handled all disciplinary problems, maintained a roster of all day and evening students/inmates and instituted a system to monitor student’s progress and course completion. Developed and established a program to provide evening college classes. Coordinated with local universities to contract instructors.

As Assistant Test Control Officer, administered and graded GED, DANTE, and ASIP tests. Awarded high school diploma, college semester hours, or certified students in vocational areas such as auto mechanics. Occasionally escorted prisoners into the city to take tests that could not be provided by any other means.

Supervised six subordinate administrative employees. Acted as liaison to ten contracted teachers and resolved problems.

Coordinated and established an inmate barber shop which resulted in an annual savings of $10,000.

Consistently received commendable/outstanding ratings during security and safety inspections.

Selected to attend Correctional Management Training which was usually reserved for prison wardens and correctional administrators.

Coordinated and implemented educational programs for inmates to return them to civilian life with better employment skills.

FEDERAL CORRECTION FACILITY Any City USA
Correctional Counselor July 8 – Mar 92

As Counselor, had a case-load of approximately 150 inmates; counseled each inmate at least twice a month and provided advice concerning their personal problems. Counseled and advised families, arranged visits, and occasionally assisted spouses find lodging near the facility.

Escorted and closely supervised inmates who were allowed to return home during times of family emergencies or death. Sat on Disciplinary Board and Parole Board and made recommendations for clemency, parole, etc., based upon thorough knowledge of each case. Issued medications and maintained an accurate, detailed record of medications which were dispensed. Served on the Classification Board; after careful review of records, made recommendations for custody-level of new arrivals and determined appropriate work assignments.

STATE CORRECTION FACILITY Any City, USA
Chief of Employment Branch Dec 80 – Jul 86

Supervised 11 staff personnel and evaluated their performance. Provided employee training, guidance and counseling.

Managed the office responsible for providing work details to the community. Inmate details included such tasks as mowing grass, providing office-building maintenance, shop work, and routine repairs.

Counseled and evaluated approximately 130 inmates. Ensured that prisoners’ surroundings were secure at all times. Monitored their activities and assigned employment details based on the inmate’s background and custody level. Assigned guards to escort prisoners.

Attended weekly staff meetings with superiors and made recommendations. Attended semi-monthly in-service training sessions on various topics including riot control, apprehension planning and practice exercises, use of gas masks, and survival training.

REGIONAL CORRECTION FACILITY Any City, USA
Chief of Prisoners’ Service & Supervision Branch May 76 – Dec. 80

As Chief of Prisoners Service Branch, supervised 25 employees. Assigned duties and evaluated job performance. Provided employee training and counseling. Managed the administration office, prisoner property and funds section, supply room, mail room, and probation and parole sections. Supervised all aspects of prisoner’s processing into and out of the Regional Correctional Facility.

As Chief of Supervision Branch, supervised and managed the guard force consisting of 110 personnel. Awarded Best Safety Program twice in one year.

Devised, developed, and implemented the Vocational Employment Training Program for minimum custody inmates. Work site supervisors provided inmates with on-the-job-training in such areas as carpentry and plumbing. At the end of the program, inmates were given certificates to be used for future employment stating they had received vocational training in particular areas.

Developed, staffed, and implemented an Escort Section which increased security and provided excellent inmate accountability. Supervised three guards whose responsibilities included scheduling appointments and escorting prisoners to medical and legal appointments.

Education

UNIVERSITY OF KENTUCKY Lexington, KY
Master of Arts in Counseling

EASTERN KENTUCKY UNIVERSITY Richmond, KY
Bachelor of Science in Criminal Justice
Bachelor of Science in Psychology

Addendum containing information on additional training courses is available upon request.

Sample 4: (Performance)

STEVEN JAMES WENDINGTON
33 Croton Drive
Atlanta, GA 60543
(770) 555-0001

QUALIFICATIONS SUMMARY:

Extensive experience in cost and schedule planning and control, preparing annual operating and capital expense budgets, project management, program planning and implementation, estimating costs and preparing cost proposals for contract modification, forecasting sales, profit and expenses.
Knowledge of county policies; cited by Los Angeles county “built good professional relationships in many County government agencies”. Set up all administrative functions and acted as Office Manager for project specific County office.
Certified in time management with experience coordinating up to 8 project sites concurrently. A hands on manager with a team oriented approach.

PROFESSIONAL ACHIEVEMENTS/WORK PROFILE:

HERITAGE TECHNICAL, 1980-1995
Organizational Budgeting/Senior Cost Analyst

Maintain organizational budget for direct labor and indirect labor; set up, negotiate, and monitor budgets with upper management.
Set up, plan and monitor overhead and G&A budgets for 7-8 managers and all aspects of their individual departments, supplies and travel expenses.
Developed model for establishing budget costs on new remote facilities. Developed the facility requirements, overhead rates, G&A rates, and program budgeting for major proposals for government contracts.
Acted as part of the finance group assigned to the Heritage FEMA program at Atlanta, Georgia.

Lead Program Administrator (Program Controller)

Took over Program Manager responsibilities to successfully bring the County-Wide Integrated Radio System project (a $25 million program with Los Angeles County to install a mobile radio system) back on-line.
Performed negotiations with L.A. County to perform the above installation in county facilities, saving an approximate $150,000 in facility rental fees for Heritage Technical.
Implemented a field office, performed all aspects of supervision, scheduling and quality control of the installation of over 2000 mobile radios, successfully managed completion of close-out work, measured and analyzed sales, profit, and investment against plan and prepared program performance review packages for management review.

WORK HISTORY:

Lead Program Administrator/Program Controller, County Wide Integrated Radio System Program, 1991-94
Lead Program Administrator/Program Controller, Digital Antenna Mast Program, 1990-91
Lead Program Administrator/Supervisor, Federal Emergency Management Administrator Program, 1985-90
Lead Program Administrator/Automated Weather Information Distribution System Program, 1983-85
Senior Program Administrator/Supervisor, Data System Modernization Program, 1981-83
Senior Cost Analyst, Finance Department Product Line Support, 1980-81

EDUCATION, SEMINARS AND SPECIALIZED TRAINING:

BS in Business Administration, GPA 3.7 w/Honors, Jones College, Atlanta, GA,
Program Management Systems 1 & 11, Cost Accounting Leader Training, Project Control System Training, Administrative Workshop Investments, Effective Negotiating, Employee Interaction Cost/Schedule Control Systems, Humphreys & Associates, Atlanta, GA.

Sample 5: (Performance)

James A. Warlow
71 Martin Avenue
Melbourne, FL 32934
(407) 752-0808

OBJECTIVE

To secure a challenging position as a Systems Analyst in a progressive company.

COMPUTERS

Over 12 years experience in writing, modifying and troubleshooting computer programs.

Hardware: Hewlett Packard, UNISYS A-9, WANG VS85, IBM PC/XT, COMPAQ 386, MS DOS, Windows, IBM 370/168
Software Utilities: Q-Edit, Supertool, Formation, DBGENRL, Formspec, Query, Work Flow Language (WFL), Command-Edit (CANDE), Generalized Message Control System (GEMCOS), Test Control Language (TCL), OBS Wylbur, JCL, INFORM
Operating Systems: MPE, OS/MVS
Languages: COBOL, dBASE lll Plus, Pascal, Basic, Visual Basic
Databases: Image databases, KSAM files, MPE files, Omnidex database

QUALIFICATIONS

Strong troubleshooter; able to identify problems, diagnose causes and determine corrective actions while on-call during the weekend payroll processing at Lockheed.
Quick learner; able to grasp new concepts in programming very quickly.
Able to maintain and meet time requirements in zero-error tolerance environments.
Extremely hardworking and dedicated to enhancing skills as a programmer.
Comfortable consulting with clients to determine their needs and priorities.

HIGHLIGHTS OF ACHIEVEMENTS

Martin Space Corporation: Employee of the Quarter three times with commendations for development of database systems that allow for smooth transitioning of company procedures.

Developed an incentivized staff reduction program system and a reduction in force system, providing on-line access to files used in implementing batch procedures during layoffs.
Developed and implemented a Bonus in Lieu of Payment system (BILOP) providing users with automated access in producing bonus pay checks.
Developed and implemented a Salary Information Retrieval System to evaluate company salaries against the rest of the nation.
Computer Systems, Inc., and Computer Corporation:
Programmer/Analyst on contract to United States Navy’s Integrated Disbursing and Accounting Financial Information Processing System (IDAFIPS).
Analyzed customer Task Orders and Design Specifications to develop, test, and maintain COBOL application software.
Shinney Corporation:
Designed, programmed and implemented on-line systems for Hospital Risk Management used to trace accidents within hospitals and Insurance Claims Indexing used to process customers’ insurance claims.

PROFESSIONAL PROFILE

Martin Space Corporation, Boston, Massachusetts – 03/15/90 to Present
Computer Programmer Analyst – 03/16/96 to Present
Management Systems Coordinator Senior – 01/07/95 to 03/15/96
Computer Programmer Senior – 03/15/90 to 01/06/95

Produced W-2s, Union wage adjustments, merit increases, payroll processing and maintained personnel systems and timecard systems.
Assisted in transitioning several hundred contract employees into LMSO’s employ.
Coordinated and oversaw wage adjustments for specific jobs for the Department of Labor.
Supported implementation of a cafeteria type benefit system.
Assisted in implementing a call-in program for LMSO.
Computer Systems, Inc., Melbourne, Florida – 04/89 to 12/90
Systems Engineer/Programmer
Provided training to new personnel as needed.
Maintained program Design Specifications to include System Change Request (SCR).
Computer Corporation, Melbourne, Florida – 09/87 to 04/89
Member of Technical Staff/B Programmer
As Programming Team Leader, supervised three programmers and one test data developer.

Shinney Corporation, Huntsville, Alabama – 07/85 to 09/87
Consultant/Programmer

Environmental Protection Agency, Washington, D. C. - 06/82 to 12/82 & 06/83 to 12/83
Student Assistant
Programmed in PL/1, JCL, and Utilities with OBS Wylbur for the Operations, Facilities Requirements Division – Priorities and Needs Assessment Branch.
Assisted data processing personnel in producing the 1984 Needs Survey for Congress, which was used to allocate federal funds for building waste water treatment plants.

EDUCATION

Bachelor of Science in Systems Science – 1984
University of Florida, Gainesville, Florida

Associate of Arts in Computer Science – 1981
Gainesville Community College, Gainesville, Florida

Sample 6: (Performance)

Sandra M. Weston
110 North 32nd Street
Scotia, NY 12303
(518) 555-1737

OBJECTIVE	To utilize proven abilities in administrative management with a dynamic, growth-oriented enterprise where contributions to organizational objectives would result in long-term association and provide opportunities for further advancement.
PROFESSIONAL PROFILE	Combines university degree with more than ten years experience in high- volume, active business environments, which demand sound judgment and well-developed decision-making abilities. Proficiencies include, but are not limited to:
	Management & Administration	Account Management
	Program Coordination	Negotiating Techniques
	Procedure Development	Problem Prevention
	Interdepartmental Coordination	Troubleshooting
	Client Relations	Profit Building
A results-oriented professional with the proven ability to create an efficient administrative support department. Developed and managed a new profit center, making significant financial contributions to company revenue. Exceptionally well-organized, detail-oriented and resourceful. Effective in high-pressure situations. Known for initiative and willingness to accept responsibility. Demonstrated business acumen and ability to meet deadline commitments with professional accuracy and discretion. Rapidly develops any specialized knowledge needed to perform at peak efficiency. A fair, proactive, hands-on manager who enjoys full staff cooperation based on honesty, mutual respect and shared goals. Diplomatic and tactful. Maintains the goodwill to ensure positive, productive, long-term working relations with people of all levels including executive level management and VIP’s.
CAREER HIGHLIGHTS
Your Administrative Staff, Inc., Scottsdale, AZ Accounts Executive		1995 to Present
Multi-functional position providing the full range of administrative services for a variety of not-for-profit organizations and trade associations. Key accounts include one of the company’s largest clients, The Division of Psychotherapy of the APA and The American Society of interior Designers (ASID). Reports directly to the association(s) Board of Directors, functioning as the organizational administrator with direct and on-going client contact to maintain and ensure smooth operations. Supervises clerical staff, coordinates all administrative functions and daily operations including financial tracking and reporting, answering phone inquiries, resolving problems, record keeping, newsletter preparation and distribution. Coordinates monthly, quarterly and/or annual membership meetings and ensures meeting notices are sent in a timely manner. Attends Board meetings; prepares Board packets; drafts agendas; takes, prepares and distributes minutes. Consistently receives positive commendations for ability to quickly and professionally meet the needs of diverse associations.
VeriGant, Inc., New York, NY Assistant Manager: Corporate Travel Services		1994 to 1995
A vital part of the decision-making team, managing an $8-million account. Maintained efficient daily operations; responsible for problem prevention/resolution and crisis management. Used negotiating skills in many areas including development of an international directory of acceptable accommodations, instituting prompt and accurate direct-pay system and securing advantageous corporate rates as well as those for a multi-city tour for a VIP musician. Heavily involved in recruitment interviews, making accepted recommendations for or against hire and managing a 14-member staff.
Simulas: New York, New York, NY Manager: Travel		1990 to 1994
Rapid advancement into management, controlling annual air volume in excess of $3.5-million, including serving the needs of top level executive management. Credited with turning a service department into a new profit center. Analyzed and reported quarterly commissions. Managed all phases of daily operation and staff supervision. Successfully negotiated domestic and international volume discounts. Devised, coordinated and implemented numerous improvements to ensure accuracy, enhance profitability and provide rapid access to information. Effective liaison with Accounting and other departments. Frequently called on to use personal judgment and analytical sense to prevent problems or use diplomatic approach to problem-solving. Consistently met or exceeded performance criteria, receiving numerous wage increases and bonuses.
World Specialists Group, New York, NY Director of Corporate Sales		1988 to 1990
Personal efforts and honest, direct approach resulted in acquisition of numerous new accounts and substantial increase in company profit levels. Served as a liaison between clients and agents to maximize customer satisfaction. Involved in the launch of five new multi-million dollar branches, including staffing.
EDUCATION	State University of New York, New York, NY Bachelor of Science degree – English Graduated with Honors