Taxpayer Services Specialist 2
Grade 18
Grade 19
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This title exists within Various New York State Agencies and has approximately 190 positions statewide.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.
A listing of titles that are most commonly used as steps for upward mobility for this title series.
Title | Grade | Hiring Rate/yr | Job Rate/yr |
---|---|---|---|
Tax Compliance Agent Trainee | 13 | $51,857 | $63,169 |
Tax Compliance Agent 1 | 14 | $54,860 | $66,634 |
Tax Compliance Agent 2 | 17 | $64,748 | $78,307 |
Tax Compliance Agent 3 | 21 | $75,850 | $96,173 |
All salary grades for trainees titles are non-statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.
This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.
An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments
As a Tax Compliance Agent 2, you would be responsible for the supervision of Tax Compliance Agents in the collection of delinquent taxes or other financial obligations, or work independently to achieve compliance in high value and/or more complex collection cases. Incumbents maintain and apply current knowledge of New York State Tax Laws, Department collection tools, and procedures and regulations. You would conduct in-depth field investigations and ensure that the field activities of assigned staff are performed in accordance with Department rules and policies. You would work with financial analysts to perform detailed analysis of taxpayers’ financial condition. You would make decisions concerning the resolution of cases and assist staff by providing procedural and policy guidance. You would act as an advocate or witness on behalf of the Department in conferences, hearings, or civil actions. You would have regular contact with legal representatives. You may work on special projects as assigned. In connection with these assignments, off-shift work may be required.
View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.
Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.
You must take and pass a Civil Service examination to be considered for appointment to this position.
On or before the date of the examination, the candidate must be a qualified employee of the New York State Department of Taxation and Finance or the Division of Tax Appeals and have had two months permanent competitive or 55-b/55-c service as a Tax Compliance Agent Trainee, Tax Compliance Agent Trainee (Spanish Language), Tax Compliance Agent 1, Tax Compliance Agent 1 (Spanish Language), Tax Compliance Representative 2, or a Tax Compliance Representative 2 (Spanish Language).
OR
On or before the date of the examination, the candidate must be a qualified employee of the New York State Department of Labor and have had three months of permanent competitive or 55-b/55-c service as either a:
A. Tax Compliance Agent 1;
OR
B. Tax Compliance Representative 2.
For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.
37-589010 37-709010Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.
When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for email notification so that you will automatically be notified when new examinations are being offered.
Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through transfers opportunities or other examinations.
For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.
You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.