New York State has approximately 437 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Taxation and Finance, Dept of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.
A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.
Taxpayer Services Specialist Trainee 1
Similar to Grade 11
Similar to Grade 13
Upon successful completion of 12 months as Taxpayer Services Specialist Trainee 1, you will automatically advance to Taxpayer Services Specialist Trainee 2.
Note on Traineeships: When current State employees with prior graded State service transition into traineeships, there will be cases where these individuals will be compensated at a higher rate than the hiring rate of the "equated salary grade" of a traineeship. Specifically, in these cases, the starting compensation of a traineeship will be the higher of either: 1) the hiring rate of the "equated salary grade;" or 2) an employee's current graded salary. For those current State employees with no prior graded service who transition into traineeships, these individuals will be compensated at the hiring rate of the "equated salary grade." Overall, because of the various intricacies associated with the State's salary mechanics, the Office of the State Comptroller should be consulted regarding the actual compensation paid to any State employee transiting to a traineeship.
As a Taxpayer Services Specialist Trainee 1, you would engage in a variety of training opportunities to develop skills to perform various technical activities that require an in-depth understanding and application of various tax laws. You would also learn how to use automated processing systems in providing taxpayer information, assistance, and technical support. These activities include program development and evaluation; identification of tax processing system requirements; testing of tax processing systems; administration of contracts governing processing activities; provision of taxpayer contact centers' services; and the resolution of return processing errors, taxpayer protests, and requests for refunds. Upon satisfactory completion of the two-year traineeship, you would advance without further examination to the position of Taxpayer Services Specialist 1, G-14.
Trainees will receive a combination of structured training, on-the-job training, and/or practical job performance to gain the knowledge and experience necessary to function at the full performance level.
There is no classification standard available at this time for this title. For additional information regarding other titles this will bring you to the NYS Title and Salary Plan. If there is a classification standard available there will be a link under the column labeled STD NO. If no link is available there is no classification standard available at this time for that title.
Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.
You must take and pass a Civil Service examination in order to be considered for this position.
There are two examinations held for this position. Please note: New York State employees may qualify for both.
For qualified employees of New York State on or before the date of the examination, you must be a qualified employee of the New York State Department of Taxation and Finance or the Division of Tax Appeals and have had three months of permanent competitive or 55-b/55-c service in a position allocated to Grade 4 or higher.
For all other qualified individuals, you must have an associate's degree or higher OR 60 or more college semester credit hours.
If you expect to meet the educational requirements by September 30, 2020, you can be admitted to the written test, but you cannot be considered for appointment until you submit proof of successful completion of the educational requirement to the Appointing Authority at the time of the employment interview. Failure to meet the educational requirements by September 30, 2020 may result in your removal from the eligible list.
For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.00-479 26-776
When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.
Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.