Toll Plaza Manager 1

Grade 14

New York State has approximately 62 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Thruway Authority. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings please go to State Jobs NY and New York State vacancy page.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Toll Collector

    Grade 09

  2. Senr Toll Collector

    Grade NS

  3. Toll Plaza Manager 1

    Grade 14

  4. Toll Plaza Manager 2

    Grade 18

  5. Toll Plaza Manager 3

    Grade 19

  6. Assnt Toll Div Manager

    Grade 23

  7. Toll Div Manager

    Grade 27

Summary of Job Description

A Toll Plaza Manager 1, under the supervision of a Toll Plaza Manager 2 or 3, performs first-line supervisory duties related to the 24 hour-a-day operation of a toll interchange or barrier; is responsible for counseling and training employees, scheduling staff to meet traffic needs in the most cost effective manner, reviewing employee performance, tracking traffic patterns, monitoring facility cleanliness, and ordering operating supplies. May assist a Toll Plaza Manager 2 or 3 with customer relations, reporting and ensuring resolution of building maintenance problems and machine repair, safety and security, and supervising change funds.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.  

On or before the date of the examination, the candidate must be a qualified employee of the New York State Thruway Authority and have had one month of permanent competitive or 55-b/55-c service as a permanent full-time Toll Collector.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.


How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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