GOT-IT

Utility Consumer Program Specialist 3 Spanish Lang

Grade 23

New York State has approximately 1 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Public Service, Department of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Utility Consumer Program Spec Trainee Spanish Lang

    Grade 11

  2. Utility Consumer Program Spec 1 Spanish Language

    Grade 14

  3. Utility Consumer Program Specialist 3 Spanish Lang

    Grade 23

Summary of Job Description

A Utility Consumer Program Specialist 3 (Spanish Language) implements enforcement procedures and oversees compliance with New York State Public Service Law and 16NYCRR rules and regulations regarding metered gas, electric and water utility service, pay telephone service and other enforcement programs deemed appropriate by the Commission; certifies eligibility of energy service companies to provide competitive energy services in New York State and certifies utility and manufacturer meter test standards; interprets monthly service quality utility reports, analyzes and evaluates end user migration from utility to competitive service providers and monitors competitive service provider practices; coordinates policy discussions for Office of Consumer Education and Advocacy staff on such issues as: aggregation, state and regional development incentives, low income programs, uniform competitive energy service practices and electronic data exchange, economic development issues for business, etc; researches, reviews and analyzes reports, filings, tariffs, transfer or renewal plans and other utility or competitive service provider submissions to ensure that end user impact has been considered and that submissions are consistent with existing policies, regulations and statutes; develops dispute resolution processes; assists in the facilitation of initiatives for state and regional economic development activities; communicates with and provides assistance to residential and business end users, State and local government representatives and other interest groups on all aspects of utility or competitively provided services; provides assistance with retraining, managing, maintaining and evaluating outside agency contractors and vendors to ensure that the Commission's goals and Department efforts to increase public awareness and understanding of competitive utility and telecommunications markets are being met.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.

There are two examinations for this positions. Please note: New York State employees may qualify for both.

For employees of New York State, on or before the date of the examination, the candidate must have one year of permanent, competitive service as either a Utility Consumer Program Specialist 2, Utility Consumer Assistance Specialist 2 or Utility Consumer Assistance Specialist 2 (Spanish Language).


For all other qualified individuals, the candidate must have seven years of experience conducting investigations involving energy, telecommunications, water, or cable service; analyzing and/or researching information or data related to energy, telecommunications, water, or cable service; preparing reports or survey instruments related to customer service performance in utility industries.

If you are selected for appointment as an Utility Consumer Program Specialist (Spanish Language), you will be required to demonstrate proficiency in that language. Proficiency must be at a level which will permit you to perform the duties of the position satisfactorily.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

25-907 37-319

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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