GOT-IT

Motor Vehicle Rep Spanish Language

Grade 09

New York State has approximately 168 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Motor Vehicles, Department of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

There is currently no Career Ladder information available for this title.

Summary of Job Description

As a Motor Vehicle Representative (Spanish Language), you will have substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs. You may be required to operate telecommunication consoles, cameras, cash drawer, photocopiers, fax machines, scanners, calculators, etc. You may be responsible for cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items. In an issuing office setting, the majority of your time will be spent assisting the public in processing transactions by entering data on a personal computer using a keyboard and mouse.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.

There are two examinations for this title:

For qualified employees of New York State, on or before the date of the examination, you must be a qualified employee of the New York State Department of Motor Vehicles and have had one month of permanent competitive, non-competitive, labor class, or 55-b/55-c service.

For all other candidates:

On or before the date of the exam, you must have graduated from high school or have earned a high school equivalency diploma AND you must have:

Either 1. one year of full-time experience in a position involving extensive face-to-face interaction with the general public where your primary responsibility is communicating effectively to resolve customer's issues and/or problems; explain programs/services, policies, or procedures; OR reconciling accounts.

Or 2. one year of full-time experience in a position involving substantial telephone customer service experience in a call center environment where your primary responsibility included: providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving problems; OR reconciling accounts.

Or 3. 30 semester credit hours of college-level study AND 6 months of extensive face-to-face interaction OR 6 months of substantial telephone customer service experience as detailed above.


If you pass the examination and are considered for appointment to one of the language parenthetics, you will be required to demonstrate your Chinese, Creole, Italian, Korean, Manual Communications, Russian, or Spanish language proficiency at a level that will ensure your ability to perform properly the duties of the position. Only enough candidates to fill current vacancies will be called to the proficiency test.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

26-284 26-286 37-849

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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