GOT-IT

Radio Dispatcher

Grade 10

New York State has approximately 86 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in various agencies statewide. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Radio Dispatcher

    Grade 10

  2. Senr Radio Dispatcher

    Grade 12

Summary of Job Description

As a Radio Dispatcher, you would monitor, dispatch, and control two-way radio traffic providing interconnections between the various communications systems used in the Thruway's Statewide Operations Center. You would regularly use computer equipment and telephones to enter, receive, and transmit information; make data inquiries; and arrange for repair service when radio equipment requires it. You would also handle the telephone traffic through the communications center. You would be required to know the established policies for Toll Collection, Maintenance, Traffic and Safety, Media Relations and Communications, and State Police Troop T, and to keep abreast of important events happening in those and other areas affecting the operation of the Thruway. As a Radio Dispatcher you would regularly receive, enter, and dispatch information on the weather, road conditions, unusual or hazardous vehicles, accidents, State Police action, and emergencies requiring assistance from Thruway personnel or outside agencies. In the course of your duties, you will also be required to disseminate real time roadway information obtained from camera images or other roadway devices to the traveling public utilizing web based systems or roadside devices such as Variable Message Signs, Highway Advisory Radio or other devices that are controlled by the Thruway's Statewide Operations Center. All candidates are required to successfully pass a background investigation performed by the New York State Police prior to appointment. The duties of this position are often carried out under stressful conditions.

Important: These positions involve shift work within a 24-hour schedule including nights, weekends, and holidays.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.

There are two examinations held for this position. Please note: New York State employees may qualify for both.

For employees of New York State: On or before the date of the examination, the candidate must be a qualified employee of the New York State Thruway Authority and have had three months of permanent competitive, non-competitive (including 55-b/55-c), or labor class service in a position equated to salary grade 6 or higher.


For all other qualified individuals, on or before the date of the examination, the candidate must have either:

1. six months of experience as a police/emergency services/public safety dispatcher, or as a member of a paid/volunteer fire company or emergency medical services squad; OR

2. one year of experience as a radio dispatcher of a mobile fleet; OR

3. two years of experience as a toll collector for a public highway or bridge system; OR

4. six months of experience in a traffic management center; OR

5. one year of active duty service and an honorable discharge from the United States military as a dispatcher of military police or security personnel.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

00-478 26-767

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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