Communications Technician 1

Grade 10

New York State has approximately 39 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in various agencies statewide. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

There is currently no Career Ladder information available for this title.

Summary of Job Description

As a Communications Technician 1 at the Office of Parks, Recreation and Historic Preservation (OPRHP), you would provide communications and other support services to sworn police officers and/or emergency management and operations personnel. These duties include the accurate relay of information, receiving and prioritizing emergency and non-emergency complaints and calls for service, dispatching of police and other emergency responders, making supervisory notifications, and answering questions from the public. You will operate a variety of communications equipment, including but not limited to personal computers, two-way radios, and telephone equipment. You would also create and maintain law enforcement and other administrative records, files, logs, and databases. These positions may involve shift work at a 24-hour, seven-days-a-week facility.

As a Communications Technician 1 at the Division of Homeland Security and Emergency Services (DHSES), you would perform various critical duties associated with the operations of the State Emergency Communications Center, and provide twenty-four hour, seven-days-a-week coverage. Duties include: receive, disseminate, and log emergency technical information from multiple voice/data landline, microwave, fiber optic cable, radio, and satellite networks; maintain and write situational awareness messages by monitoring email, phones, weather, local, national, international news; maintain contact information, operational databases, and communication systems; assess and evaluate information; expedite and disseminate emergency information according to established policies and protocols. Additionally, the incumbent will receive incoming calls for emergency assistance, and dispatch information to the appropriate location; track weather reports; inform appropriate agency of weather conditions; and assist and participate in the activation of the Emergency Operations Center.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.

Candidates must be a high school graduate or have a high school equivalency diploma. Diplomas issued through a home study course, and not by an appropriate educational authority are not acceptable.

AND - You must have one year of experience as a dispatcher in an emergency services organization.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.


How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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