Child Protective Services Specialist 1
Grade 16
Call Center Quality Assurance Specialist 1
Grade 18
Call Center Quality Assurance Spec 1 SL
Grade 18
New York State has approximately 67 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Justice Center. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.
A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.
Vulnerable Persons Protection Specialist Trainee
Similar to Grade 13
Vulnerable Persons Protection Specialist 1
Grade 16
Vulnerable Persons Protection Specialist 2
Grade 20
Vulnerable Persons Protection Specialist 3
Grade 23
Assnt Dir Vulnerable Persons Central Register
Grade 29
Dir Vulnerable Persons Central Register
Grade 31
A Vulnerable Persons Protection Specialist 1 receives information via telephone or electronic web form pertaining to allegations of abuse, neglect and significant incidents involving vulnerable persons from mandated reporters and others. Determines the type of response needed based on an initial risk assessment, to ensure the health and safety of vulnerable persons involved and ensure that all appropriate parties are informed of the event, including the police if appropriate. Elicits from callers essential information, including the problem, allegation, and complaint, names of the parties involved, address, and other details relevant to the alleged incident. Evaluates the information received against the various laws and regulations associated with the jurisdiction of the Justice Center and State oversight agencies with respect to abuse, neglect and significant incidents. Evaluates reported allegation to determine whether information is sufficient to constitute a reportable incident; redirects callers to other appropriate agencies or entities when necessary. Documents all aspects of the information received from the reporter and actions taken as a result of the information received and the assessment conducted. Prepares clear and concise written summary of reported incident as described by the caller. Assigns and transmits notification of the report to appropriate staff for follow up.
View the classification standard for this title, on the Classification and Compensation webpage.
The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.
Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.
On or before the date of filing an application, you must have:
1. Bachelor's degree or higher in a human services field; or
2. Bachelor's degree and completion of a one-year traineeship; or
3. Associate degree in a human services field and two years of experience in one of the following:
a. the direct provision of services that includes the care, review, investigation, assessment, treatment, or case planning for persons in facilities or program covered by the Protection of People with Special Needs Act of 2012; or
b. the development, implementation, or administration of a program that provides quality assurance, conducts incidents reviews, investigates, or provides treatment in facilities or program covered by the Protection of People with Special Needs Act of 2012; or
c. where your primary responsibility (at least 50% of your official duties) was in the direct provision of adult or child protective services, which is defined as the investigation, assessment, treatment, and/or case planning of reported cases of adult or child abuse and maltreatment; or
4. Four years of the above experience.
For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.
When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.
Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.