Technical Writer 2

Grade 23

New York State has approximately 3 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in various agencies statewide. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

There is currently no Career Ladder information available for this title.

Summary of Job Description

As a Technical Writer 2, you would:

Draft and edit various documents, including policy papers, technical procedures, other technical documentation, RFIs and RFPs, using word processing, spreadsheets, and other software.

Analyze the information and present it in a format that is easy to read and understand.

Summarize data.

Assist with the development and enhancement of standards and templates.

Edit position papers drafted by others.

Produce internal working papers in support of research initiatives.

Work with staff to ensure the appropriate content, tenor and style of communication most appropriate for the required information.

Develop, write, and maintain information for internal and external audiences such as online help, installation, and upgrade instructions.

Create project management metrics reports using appropriate measures such as key performance indicators.

Evaluate process performance data and help identify and quantify opportunities for improvement

Prepare various process reengineering documents including Target Environment Reports, As-Is System Analysis, Strategic Planning and Envisioning documents.

Facilitate meetings including the development of business process requirements.

Conduct related research as needed, such as testing documented procedures from beginning to end or working with information technology staff to confirm that following the documented procedures will allow successful completion of desired tasks.

Conduct interviews and write documents to accurately capture requirements.

Perform and implement technical and peer reviews of product documentation.

May design survey questions and publish surveys.

May distribute finalized documents to target audience.

May supervise professional and support staff.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

There is currently no Min Qual details available for this title.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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