Utility Consumer Assistance Specialist Trainee - Similar to Grade 11
Positions in this title can be hired through NY HELPS
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Positions
This title exists in Public Service, Department of and has approximately 31 position.
You are viewing a title with a traineeship, please note this number of positions reflects the number of positions established at the full performance level.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.
Career Ladder
A listing of titles that are most commonly used as steps for upward mobility for this title series.
| Title | Grade | Hiring Rate/yr | Job Rate/yr |
|---|---|---|---|
| Utility Consumer Assistance Specialist Trainee | 11 | $46,306 | $56,743 |
| Utility Consumer Assistance Specialist 1 | 14 | $54,860 | $66,634 |
| Utility Consumer Assistance Specialist 2 | 18 | $65,001 | $82,656 |
| Utility Consumer Assistance Specialist 3 | 23 | $84,156 | $106,454 |
| Utility Consumer Assistance Specialist 4 | 27 | $103,784 | $127,830 |
| Utility Consumer Assistance Specialist 5 | 31 | $127,433 | $155,130 |
All salary grades for trainees titles are Non-Statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.
This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.
An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments
Job Duties
As a Utility Consumer Assistance Specialist Trainee, you would perform a variety of activities and tasks in connection with the investigation and resolution of consumer complaints against the electric, steam, gas, telecommunications, cable, Energy Service Companies (ESCOs), Energy Brokers and Consultants, Distributed Energy Resource (DER), Community Choice Aggregation (CCA), and water service providers operating in New York State. These complaints include inadequate or substandard service, interruptions in service, disconnection of service, meter problems, billing problems, rate problems, deposit arrangements, deferred payment agreements, transferred balances, company policy, or other disputes requiring investigations and formal reply by the Department. You would also discuss energy conservation matters with consumers and provide information on utility regulation. You may also be trained through involvement with senior colleagues in all consumer assistance matters handled by the office.
The Classification standard for this title illustrates the nature, extend, and scope of duties and responsibilities of the classes they describe. There is no classification standard available currently for this title.
Summary of Minimum Qualifications
For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.
00-526010 21-025010
Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.
How to Apply
All HELP and NY HELPS open positions are now posted on StateJobsNY.
It is now even easier for Jobseekers to find openings and connect with New York State agencies.
To narrow your search to NY HELPS jobs, click on "For the General Public", then "Search Vacancies", and select "Yes" on the NY HELPS dropdown to narrow your search to NY HELPS jobs.
Directions to apply will be specified on each individual job posting.
Mobility Options
Career mobility is not just limited to the titles in the career ladder. Additional movement may be achieved through transfer or other examinations.
For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.
You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.