GOT-IT

Correctional Industries Sales Rep

Grade 16

New York State has approximately 17 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Corrections and Community Supervision, Dept of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

There is currently no Career Ladder information available for this title.

Summary of Job Description

As a Correctional Industries Sales Representative, you would:

Act as the front-line sales staff for the Industries operation.  In the course of that function, they may perform a wide array of duties, ranging from presenting or demonstrating products, to delivering direct sales pitches, to developing and following up on sales leads.

Under the supervision of the Correctional Industries Sales Manager, perform a variety of sales and public relations activities.

Meet, maintain, or exceed sales goals.

Goals may be established within a certain territory; to a given customer; by product; by product category; or along other vectors.

Goals may be established and measured for on a regular basis or for special projects or both.

Develop and follow up on sales leads.

Initiate sales contacts (such as telephone calls) to new, current, and former customers.

May conduct marketing and sales surveys, using various methods, including analyzing results.

Report product deficiencies that may harm future sales.

Monitor deliveries.

Follow up on all customer complaints.  

Take all appropriate actions to maintain customer satisfaction.

Maintain up-to-date information on or related to products.

Report to the Correctional Industries Sales Manager regarding problems that may impede customer service.

Demonstrate and/or instruct customers in the proper use of equipment and products

Provide any necessary assistance that could lead to future sales initiatives, such as demonstrating or instructing the customer in use of the product and assisting in office layout, or the like.

Provide, at a fair market price, products and equipment for sale.  Provide all necessary customer assistance after product delivery and/or installation.

Follow up after delivery to assure customer satisfaction of the product.

Through customer contacts develop an idea of what the fair market price may be for a particular product and forwards that information to other staff as needed and appropriate.

Travel extensively throughout regular assigned territory and/or any other assigned area for purposes of promoting Industries products or services, effectuating sales, representing Industries, or the like.

Develop an itinerary for maximum use of his or her time.

Maintain accurate records and logs of trips.  

Keep accurate logs of customer account contacts, including the Representative's own comments and notes.

Attend, when necessary, after-hours or weekend consulting sessions with customers or other parties as needed.

Is responsible for any assigned equipment (such as but not limited to a vehicle).

Represent Industries at conventions for the sale and/or promotion of products.

Obtain product samples and deliver them to the convention site.

Is available for customer consultation at Industries convention booth, table, or the like.

Contact appropriate Industries units to ensure delivery of product/equipment and installation to the promotion site.  Maintains a log of the product received and makes arrangements for its return to the central warehouse or the facility after the promotion is terminated.  

Participate in speaking engagements when necessary.

Prepare notes for speaking engagements with the primary objective of promoting Industries products.

Make him- or herself available for speaking engagement requests for the benefit of the operation.

Report feedback information that may be of significant value.

Perform minor product repairs when necessary in response to customer complaints.

Sometimes repairs may need to be performed on-site.

Maintain a tool kit to facilitate making repairs.  

Take all necessary actions to have a replacement product available.

Assist Industries staff and consultants with the development of explanatory materials (such as brochures and catalogues) relative to Industries products.

Perform training and office coverage duties.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

There is currently no Min Qual details available for this title.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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