New York State has approximately 7 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in General Services, Office of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.
There is currently no Career Ladder information available for this title.
As a Business Services Center Manager, you would direct one or more Finance or Human Resources Service Lines including the administrative supervision of two to three Business Services Center Analysts 4. Duties include: managing Service Line operational strategy through the development or updating of service level criterion, and creation of operational plans including identification of resources, impacts, costs, and risks; directing and prioritizing Service Line activities based on customer needs, service level agreements, and strategic priorities; driving performance and productivity through performance metrics reviews, customer feedback models, and employee engagement models; participating in strategic management of the entire BSC through regular interactions with other managers, executive staff, and the Division of Budget.
View the classification standard for this title, on the Classification and Compensation webpage.
The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.
Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.
You must take and pass a Civil Service examination in order to be considered for this position.
On or before the date of the examination, you must be a qualified employee of the New York State Office of General Services and have had three months of permanent competitive or 55-b/55-c service as a Business Services Center Analyst 4.
If you were permanently appointed to a qualifying title on or before February 13, 2023, and have served continuously in this title since that date, you are eligible to file for this examination.
For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.38-939
When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.
Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.