Utility Consumer Program Specialist Trainee - Similar to Grade 11
Positions in this title can be hired through NY HELPS
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Positions
This title exists in Public Service, Department of and has approximately 7 position.
You are viewing a title with a traineeship, please note this number of positions reflects the number of positions established at the full performance level.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.
Career Ladder
A listing of titles that are most commonly used as steps for upward mobility for this title series.
| Title | Grade | Hiring Rate/yr | Job Rate/yr |
|---|---|---|---|
| Utility Consumer Program Specialist Trainee | 11 | $46,306 | $56,743 |
| Utility Consumer Program Specialist 1 | 14 | $54,860 | $66,634 |
| Utility Consumer Program Specialist 2 | 18 | $65,001 | $82,656 |
| Utility Consumer Program Specialist 3 | 23 | $84,156 | $106,454 |
| Utility Consumer Program Specialist 4 | 27 | $103,784 | $127,830 |
| Utility Consumer Program Specialist 5 | 31 | $127,433 | $155,130 |
All salary grades for trainees titles are Non-Statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.
This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.
An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments
Job Duties
As a Utility Consumer Program Specialist Trainee, you would perform a variety of duties in connection with a statewide consumer education program and with the oversight of electric, steam, gas, telecommunications, cable, Energy Service Companies (ESCOs), Distributed Energy Resource (DER), Energy Broker and Consultants, Community Choice Aggregation (CCA), and water service providers in New York State. Tasks may include advocacy training to represent residential customer interests through involvement in utility rate cases and other Commission proceedings, participating in the design and implementation of the Department's outreach and education program, and monitoring utility customer education, customer service, and low income programs. You may assist in the preparation of educational materials and direct mailings; staff exhibits at public events; assist at public statement hearings; and make presentations and/or seek public input in a variety of forums. You may also be trained through assisting in the evaluation of metering equipment and processes; review and monitor rate plan incentive programs; evaluating utility emergency plans and responses to electric and natural gas outages; and participating in the review of utility customer education plans. Finally, tasks may also include data entry into the Department's Document and Matter Management system, analyzing complaint data, and drafting letters to address compliance filings or complaints related to energy service companies, distributed energy resource providers, energy broker and consultants, and Community Choice Aggregation providers.
The Classification standard for this title illustrates the nature, extend, and scope of duties and responsibilities of the classes they describe. There is no classification standard available currently for this title.
Summary of Minimum Qualifications
For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.
00-526010 21-025010
Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.
How to Apply
All HELP and NY HELPS open positions are now posted on StateJobsNY.
It is now even easier for Jobseekers to find openings and connect with New York State agencies.
To narrow your search to NY HELPS jobs, click on "For the General Public", then "Search Vacancies", and select "Yes" on the NY HELPS dropdown to narrow your search to NY HELPS jobs.
Directions to apply will be specified on each individual job posting.
Mobility Options
Career mobility is not just limited to the titles in the career ladder. Additional movement may be achieved through transfer or other examinations.
For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.
You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.