Utility Consumer Program Specialist 4

Grade 27

New York State has approximately 9 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Public Service, Department of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Utility Consumer Program Specialist Trainee

    Similar to Grade 11

  2. Utility Consumer Program Specialist 1

    Grade 14

  3. Utility Consumer Program Specialist 2

    Grade 18

  4. Utility Consumer Program Specialist 3

    Grade 23

  5. Utility Consumer Program Specialist 4

    Grade 27

  6. Utility Consumer Program Specialist 5

    Grade 31

Summary of Job Description

As a Utility Consumer Program Specialist 4, you would lead enforcement actions and certification processes; establish reporting mechanisms; oversee implementation of Department policies; facilitate and adjudicate complex dispute resolution; develop economic initiatives; lead advocacy and communications initiatives; and supervise contracts and programs to increase end user awareness and understanding of utility or competitive energy, telecommunications or water markets.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

There are two examinations for this position. Please note: New York State employees may qualify for both.

For employees of New York State, on or before the date of the examination, you must be a qualified employee of the New York State Department of Public Service and have had three months of permanent competitive or 55-b/55-c service as a:

Either A Utility Consumer Program Specialist 3 or Utility Consumer Program Specialist 3 (Spanish Language);

Or B. Utility Consumer Assistance Specialist 3.

Only the title or titles listed are qualifying.

For all other qualified individuals, on or before the date of the examination, you must have:

Either 1. Eight years of experience in one or more of the following:

-Developing public awareness or consumer education* programs relating to energy, telecommunications, water, or cable utility matters including, but not limited to, presentations to consumers, consumer advocates, regulatory agency personnel, or utility industry representatives;
-Analyzing utility customer education programs and/or customer service performance;
-Designing, implementing, or evaluating customer or client outreach or education programs and publications;
-Competitive energy markets;**
-Development and implementation of consumer-related policies applicable to electric utilities;
-Development and implementation of electric utility customer service quality programs and performance incentives;
-Development and implementation of public policy programs for electric utilities including programs to assist vulnerable customers and economic development programs; OR
-Electric metering or submetering;***


2. An associate's degree AND six years of the qualifying experience as described in #1;


3. A bachelor's degree AND four years of the qualifying experience as described in #1;


4. A master's degree or Juris Doctorate AND three years of the qualifying experience as described in #1.

Your qualifying experience must include one year of supervision of both projects and individuals.

The following activities are examples of qualifying and non-qualifying experience:

*Consumer education:

Qualifying experience: developing content for utility-related outreach materials such as brochures, factsheets, web pages, newsletters, or presentations; review and analysis of public education programs developed by utility or energy companies; or communication with community leaders and stakeholders for utility projects such as transmission lines or energy safety programs.

Non-qualifying experience: preparing an advertising/marketing campaign designed to sell utility products, e.g., energy efficient light bulbs; or soliciting customers for Energy Service Companies (ESCOs) through door-to-door or telephone sales.

**Competitive energy markets

Qualifying experience: working for a utility or ESCO in regulatory/governmental affairs, or in other executive capacity; developing and/or enforcing policies or rules related to consumer protections or regulation of markets.

Non-qualifying experience: soliciting customers for ESCOs through door-to-door or telephone sales or general sales or marketing experience.

***Tests/inspections of meters/electric metering and submetering:

Qualifying experience: utility metering repair or refurbishment; calibration and/or operation of engineering test standards; calibration or operation of other types of engineering measurement instruments, e.g. micrometers, veneer calipers, etc.; or duties that require application of engineering standards promulgated by American National Standards Institute (ANSI) or other comparable standards body.

Non-qualifying experience: meter reading; meter data processing, e.g., data validation, editing or estimation; or meter installation/removal (unless accompanied by other duties noted above).

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.


How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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