Utility Consumer Program Specialist 5

Grade 31

New York State has approximately 3 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Public Service, Department of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Utility Consumer Program Specialist Trainee

    Similar to Grade 11

  2. Utility Consumer Program Specialist 1

    Grade 14

  3. Utility Consumer Program Specialist 2

    Grade 18

  4. Utility Consumer Program Specialist 3

    Grade 23

  5. Utility Consumer Program Specialist 4

    Grade 27

  6. Utility Consumer Program Specialist 5

    Grade 31

Summary of Job Description

As a Utility Consumer Program Specialist 5, you would report to the Director Public Service Programs; take a lead role in developing, advocating and implementing policies, programs, contracts, economic development activities, and enforcement proceedings which relate to the offering and provision of water, telecommunications and energy services.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.

Only the title or titles listed are qualifying.

As a Utility Consumer Assistance Specialist 5, you would report to the Chief of Utility Consumer Programs, the Chief of Utility Programs or directly to the Director of the Office of Consumer Services; direct and coordinate the activities of several program areas in both the upstate and downstate offices; develop policies and programs which relate to the mediation and resolution of complaints and the enforcement of laws, rules and regulations involving regulated and competitive energy, telecommunications, cable television and water service.

There are two examinations for this position. Please note: New York State employees may qualify for both.

For employees of New York State, on or before the date of the examination, the candidate must have had three months permanent competitive or 55-b/55-c service as either:

A. as a Utility Consumer Program Specialist 4;


B. as a Utility Consumer Assistance Specialist 4.

For all other qualified individuals, on or before the date of the examination, the candidate must have, eleven years of qualifying experience as described below, three years of which must include supervision of both projects and individuals.

Qualifying experience: utility meter repair or refurbishment; calibration and/or operation of engineering test standards; calibration or operation of other types of engineering measurement instruments, e.g., micrometers, veneer calipers, etc.; or duties that require application of engineering standards promulgated by American National Standards Institute (ANSI) or other comparable standards body.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

How to Apply

This title is filled via promotion by the agency or agencies which have this title. Candidates must have had appropriate service in the promotional field for this title to be eligible for consideration. Applicants must apply directly to the agency or agencies that have this title.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

back to top