Hosp Patient Services Clerk 1

Grade 07

New York State has approximately 278 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in various agencies statewide. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Hosp Patient Services Clerk 1

    Grade 07

  2. Hosp Patient Services Clerk 2

    Grade 09

Summary of Job Description

As a Hospital Patient Services Clerk 1, you would be assigned to outpatient or inpatient units where they have direct contact with patients. You would obtain and record patient information by interviewing patients either in person or on the telephone for financial, medical, and personal history information. You would also direct patients to the appropriate locations and coordinate with various hospital departments for efficient patient flow. In addition to recording and maintaining data on CRTs, you may also explain appointments and procedures to patients, determine hospital bed availability, arrange and schedule appointments, arrange patient transportation for hospital admissions, ensure that patient charts are accurate and in order, ensure the safe handling of patient valuables and payments, issue information for birth and death certificates, and perform miscellaneous clerical duties as required. Hospital Patient Services Clerk 1s may be required to work holidays; weekends; and day, evening, and night shifts on a rotating basis.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.

On or before the date of the examination, the candidate must have had one year of full-time:

Either 1: Clerical experience in a health care setting;

Or 2: Secretarial experience in a health care setting;

Or 3: Patient care experience in a health care setting.

ONLY experience in a health care setting as described above will be considered qualifying.

Non-Qualifying experience examples: Hospital or facility Food Service Worker, Medical Transportation Worker, Insurance Claims Representative, Shelter Worker, Social Worker, Laser Skin Care Technician, Parking Lot Attendant, Janitor, Housekeeper, or Cleaner.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.


How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

back to top