Motor Vehicle Representative 1

Grade 09

New York State has approximately 2547 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Motor Vehicles, Department of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Motor Vehicle Representative 1

    Grade 09

  2. Motor Vehicle Representative 1 Spanish Language

    Grade 09

  3. Motor Vehicle Representative 1 Manual Communctns

    Grade 09

  4. Motor Vehicle Representative 1 Chinese Language

    Grade 09

  5. Motor Vehicle Representative 1 Creole Language

    Grade 09

  6. Motor Vehicle Representative 1 Italian Language

    Grade 09

  7. Motor Vehicle Representative 1 Korean Language

    Grade 09

  8. Motor Vehicle Representative 1 Russian Language

    Grade 09

  9. Motor Vehicle Representative 2

    Grade 11

  10. Supvg Motor Vehicle Rep 1 SL

    Grade 14

Summary of Job Description

As a Motor Vehicle Representative or Motor Vehicle Representative (Various Language Parenthetics), you would have substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs. You will be expected to effectively use a computer with multiple applications running simultaneously. You may be required to operate telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc. You may be responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items. In an issuing office setting, the majority of your time will be spent assisting the public by greeting the public as they arrive in the office as well as in processing complex and varied transactions by entering data on a personal computer using a keyboard and mouse, and/or providing detailed information to large numbers of people. If assigned to a call center, you would wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. As with many jobs interacting with the general public, you may encounter uncooperative or sometimes hostile individuals. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

There are two examinations for this position. Please note: New York State employees may qualify for both.

For employees of New York State, on or before the date of the examination, you must be a qualified employee of the Department of Motor Vehicles and have had three months of permanent competitive, non-competitive, labor class, or 55 b/55-c service.

For all other qualified individuals, on or before the date of the examination, you must have graduated from high school or have earned a high school equivalency diploma AND you must have:

Either 1: one year of experience in a position where your primary responsibility was providing customer service* to the general public** either in an environment with substantial face-to-face interaction or in a call center environment.

Or 2: 30 college semester credit hours.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

28-439 39-641

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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