Office Assnt 2

Grade 09

New York State has approximately 2676 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in various agencies statewide. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Office Assnt 1

    Grade 06

  2. Office Assnt 2

    Grade 09

  3. Office Assnt 3

    Grade 14

Summary of Job Description

As an Office Assistant 2, you would:

Office Assistants 2 may perform any of the duties of Office Assistants 1, and typically supervise two or more lower-level staff.  

Non-supervisory positions perform complicated clerical and office support activities that require substantive knowledge of the program and/or of the program's governing laws, rules, or regulations.  Such laws, rules, or regulations may be subject to frequent change.  Incumbents typically handle sensitive applications, requests, or inquiries in which management or executive staff may be contacted or interested.  They process applications or requests that do not meet normal parameters and may require additional research and consultation with higher level staff.  They also perform activities that may require coordination with internal or external parties.

Duties of non-supervisory Office Assistants 2 may include the following:

Design clerical processing procedures.

Gather, compile, and prepare data from manual or automated files and other sources for various reports, publications, records, or other external or internal communications.

Respond to questions concerning the operation of the unit or program area.

Write responses to correspondence.

Resolve work problems.

Review forms and applications and make appropriate determinations.

Coordinate arrangements for meetings, courses, and other gatherings arrange for rooms, take attendance, and insure that appropriate materials and equipment are available.

Office Assistant 2 positions classified based on supervision perform oversight activities to ensure that subordinate staff has appropriate resources, is properly trained, and performs high quality work that meets all applicable standards.  Supervisory responsibilities may involve performing the following tasks.

Plan work and determine how it will be performed.

Assign work to staff and assure necessary coverage for assignments and office.

Provide subordinates with specific instructions concerning the preparation of documents, processing of materials, and maintenance of records.

Provide subordinates with standard formats for the preparation of documents and reports using available software packages.

Provide training in the use of work equipment, and office and agency procedures.

Evaluate the quality, quantity, and timeliness of work.

Evaluate the performance of staff.

Prepare performance evaluations.

Schedule work hours and time off.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.

On or before the date of the examination, the candidate must be a qualified employee of New York State and have had three months of permanent competitive or 55-b/55-c service as an office assistant, clerical, or keyboarding title allocated to Grade 5 or higher. Qualifying titles are available at:

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.


How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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