New York State has approximately 1 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Children&Family Svcs, Off of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.
There is currently no Career Ladder information available for this title.
As a Call Center Assistant Director, you would:
·Implement performance standards and create methods to evaluate and monitor service delivery transitions.
·Plan and implement special work projects to ensure compliance with agency level service agreements.
·Collect and analyze reporting data, and prepare reports regarding customer agency requirements and priorities.
·Lead the HSCC collaborative content improvement committee.
·Collaborate with customer agencies liaisons to identify goals for service improvement delivery efforts.
·Make HSCC policy recommendations to the Call Center Director.
·Perform the full range of administrative supervisory responsibilities.
·May represent the Call Center Director.
View the classification standard for this title, on the Classification and Compensation webpage.
The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.
There is currently no Min Qual details available for this title.
For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.
When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.
Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.