Assnt Dir of Claims

Grade 64

New York State has approximately 3 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Workers Compensation Board. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Assnt Dir of Claims

    Grade 64

  2. Dir Of Claims

    Grade 65

Summary of Job Description

As an Assistant Director of Claims, you would manage staff and new projects studying regionalization and/or centralization of claims processing functions, such as centralized indexing, document control activities, coordination of calendaring/hearing schedules, and coordination of customer service functions including call center development and implementation; participate in Statewide district management meetings and inform executive staff of any issues related to claims operations program areas; advise district claims staff of procedural changes, new procedures, upcoming issues, problems with major insurance carriers, third party administrators, and corporations or businesses; function as a statewide focal point for communication with internal Workers Compensation Board (WCB) offices and the district offices regarding proposed and implemented legislative changes, and review and analyze impact on rules and regulations regarding the potential impact on claims processing, existing procedures ; serve as technical liaison with the Office of Continuous Improvement to formulate, review and approve procedures and reference materials; gather, prepare, and review claims processing performance reports, investigate problems areas, teams, individuals, etc. and interview employees/managers to prepare recommendations; serve as the highest-level technical claims processing expert in the Office of Operations, and act as an advisor to the Director of Claims in such matters; prepare monthly reports and information for internal and external stakeholders; determine training needs and participate in statewide training efforts; perform the full range of supervisory duties; and preside over hearings in emergency situations.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

There is currently no Min Qual details available for this title.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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