Taxpayer Services Rep 2 - Grade 14

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This title exists in Taxation and Finance, Dept of and has approximately 244 positions.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series.

Salary Information for Taxpayer Services Rep 1
Title Grade Hiring Rate/yr Job Rate/yr
Taxpayer Services Rep 1 11 $46,306 $56,743
Taxpayer Services Rep 2 14 $52,198 $66,634

All salary grades for trainees titles are non-statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.

This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.

An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments

Job Duties

As a Taxpayer Services Representative 2, you would be responsible for the supervision of Taxpayer Services Representatives 1 and clerical staff in the performance of tax document and processing functions and the provision of specialized customer support services, provision of information and assistance to taxpayers and their representatives, and the resolution of taxpayer disputes in the furtherance of voluntary compliance with New York State Tax Law. You would research and apply New York State Tax Laws, Regulations, and court decisions and rulings; reference various tax law publications; and utilize Department databases and related materials such as tax forms and schedules in the performance of your duties. You would assist staff in explaining to taxpayers and practitioners the provisions and requirements of highly technical and complex tax issues. You would access Tax Department computer data files using a variety of software applications, interpret taxpayer data, and provide explanations of Department policies and procedures. You would utilize telecommunication equipment associated with automatic call distribution to monitor staff production and adherence to policy. You would review new and amended tax laws, regulations, policies, instructions, and other public releases for accuracy and potential impact on bureau operations. You would participate in project proposals, staff training, and other initiatives as required.

View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.  

On or before the date of the examination, the candidate must be a qualified employee of the New York State Department of Taxation and Finance or the Division of Tax Appeals and have had one month of permanent competitive or 55-b/55-c service as a Taxpayer Services Representative 1 or Taxpayer Services Representative 1 (Spanish Language).

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.


Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for email notification so that you will automatically be notified when new examinations are being offered.

Mobility Options

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through transfers opportunities or other examinations.

For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.

You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.

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