Taxpayer Services Specialist 1 - Grade 14
Positions in this title can be hired through NY HELPS
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job postings, please visit StateJobsNY
. You may also visit specific
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Positions
This title exists in Taxation and Finance, Dept of and has approximately 437 positions.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.
Career Ladder
A listing of titles that are most commonly used as steps for upward mobility for this title series.
| Title | Grade | Hiring Rate/yr | Job Rate/yr |
|---|---|---|---|
| Taxpayer Services Specialist Trainee 1 | 11 | $45,494 | $58,447 |
| Taxpayer Services Specialist Trainee 2 | 13 | $50,844 | $65,061 |
| Taxpayer Services Specialist 1 | 14 | $53,764 | $68,630 |
| Taxpayer Services Specialist 2 | 18 | $66,951 | $85,138 |
| Taxpayer Services Specialist 3 | 23 | $86,681 | $109,650 |
| Taxpayer Services Specialist 4 | 27 | $106,898 | $131,665 |
All salary grades for trainees titles are Non-Statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.
This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.
An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments
Job Duties
Taxpayer Services Specialists, in general, perform various technical activities that require an in-depth understanding and application of various tax laws and using automated processing systems in providing taxpayer information, assistance and technical support. These activities include program development and evaluation; identification of tax processing system requirements; testing of tax processing systems; administration of contracts governing processing activities; provision of taxpayer contact centers services; and the resolution of return processing errors, taxpayer protests, collections, and requests for refunds.
The level of the titles within this career ladder vary based on the level of supervision, complexity of the duties involved, degree of independent judgment, etc.
View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.
Summary of Minimum Qualifications
Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.
How to Apply
All HELP and NY HELPS open positions are now posted on StateJobsNY.
It is now even easier for Jobseekers to find openings and connect with New York State agencies.
To narrow your search to NY HELPS jobs, click on "For the General Public", then "Search Vacancies", and select "Yes" on the NY HELPS dropdown to narrow your search to NY HELPS jobs.
Directions to apply will be specified on each individual job posting.
Mobility Options
Career mobility is not just limited to the titles in the career ladder. Additional movement may be achieved through transfer or other examinations.
For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.
You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.