Student Loan Control Rep 1 - Grade 11

Positions in this title can be hired through NY HELPS

GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit StateJobsNY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.


This title exists within Various New York State Agencies and has approximately 64 positions statewide.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series.

Salary Information for Student Loan Control Rep Trainee
Title Grade Hiring Rate/yr Job Rate/yr
Student Loan Control Rep Trainee 09 $41,399 $50,884
Student Loan Control Rep 1 11 $46,306 $56,743
Student Loan Control Rep 2 15 $58,046 $70,317
Student Loan Control Rep 3 20 $75,932 $91,381
Student Loan Control Rep 4 24 $88,639 $111,897

All salary grades for trainees titles are non-statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.

This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.

An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments

Job Duties

As a Student Loan Control Representative 1, under supervision of a Student Loan Control Representative 2, you would perform a variety of collection activities requiring regular contact with borrowers, lending institutions, and third parties for the prevention and collection of defaulted student loans. You would be working in an environment using the current technology, software, and automated telephone operations to handle large volumes of incoming and outgoing phone calls. You would interact with customers via inbound and outbound calls, and would be responsible for the collection of delinquent and defaulted student loans. This may require you to explain the collection process; access computer systems in order to provide detailed explanations of accounts; update borrower account information; answer questions concerning the provisions and requirements of the student loan program; prepare written responses to requests for information; provide technical information on other collection options such as settlements; explain actions available to collect the debt; perform skip tracing activities utilizing the current technologies available; and obtain other pertinent information required to resolve cases. Other duties include but are not limited to negotiating payment arrangements, reviewing financial documentation, and initiating and determining the next step in collection actions. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances. All calls are subject to monitoring for quality assurance.

View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.

Summary of Minimum Qualifications

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.


Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.

How to Apply

All HELP and NY HELPS open positions are now posted on StateJobsNY. It is now even easier for Jobseekers to find openings and connect with New York State agencies.

To narrow your search to NY HELPS jobs, click on "For the General Public", then "Search Vacancies", and select "Yes" on the NY HELPS dropdown to narrow your search to NY HELPS jobs.

Directions to apply will be specified on each individual job posting.

Mobility Options

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through transfers opportunities or other examinations.

For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.

You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.

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