Student Loan Control Rep 1

Grade 11

New York State has approximately 64 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in various agencies statewide. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Student Loan Control Rep Trainee

    Similar to Grade 09

  2. Student Loan Control Rep 1

    Grade 11

  3. Student Loan Control Rep 2

    Grade 15

  4. Student Loan Control Rep 3

    Grade 20

  5. Student Loan Control Rep 4

    Grade 24

Summary of Job Description

As a Student Loan Control Representative 1, under supervision of a Student Loan Control Representative 2, you would perform a variety of collection activities requiring regular contact with borrowers, lending institutions, and third parties for the prevention and collection of defaulted student loans. You would be working in an environment using the current technology, software, and automated telephone operations to handle large volumes of incoming and outgoing phone calls. You would interact with customers via inbound and outbound calls, and would be responsible for the collection of delinquent and defaulted student loans. This may require you to explain the collection process; access computer systems in order to provide detailed explanations of accounts; update borrower account information; answer questions concerning the provisions and requirements of the student loan program; prepare written responses to requests for information; provide technical information on other collection options such as settlements; explain actions available to collect the debt; perform skip tracing activities utilizing the current technologies available; and obtain other pertinent information required to resolve cases. Other duties include but are not limited to negotiating payment arrangements, reviewing financial documentation, and initiating and determining the next step in collection actions. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances. All calls are subject to monitoring for quality assurance.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass a Civil Service examination in order to be considered for this position.  

On or before the date of the examination, the candidate must have two years of debt collection experience.

Qualifying Experience: Experience in debt collection, where the majority of collection activities include regular contact with borrowers, lending institutions, and/or third parties for the collection of delinquent and/or defaulted loans. Activities include experience with incoming and outgoing calls, personal contact; skip tracing and negotiations of payment arrangements. This experience is usually obtained from a collection agency or various other institutions that have a collection department within the institution and its primary function and activities are related to debt collection.

Non-Qualifying Experience: Experience limited to loan origination, customer service related to inquires about loan balances, payment due dates, loan payoff amounts, or other maintenance of accounts or inquiries about the account are considered non qualifying experience.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.


How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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