Taxpayer Services Specialist 1
Information Technology Specialist 1
New York State has approximately 248 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in Comptroller, Office of. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.
A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.
Employees Retirement System Examiner Trainee
Similar to Grade 06
Employees Retirement System Examiner 1
Employees Retirement System Examiner 2
Employees Retirement System Examiner 3
Employees Retirement System Examiner 4
Employees Retirement System Examiner 5
As an Employees Retirement System Examiner 2, you would perform a variety of tasks related to the processing and maintenance of member and employer applications and data in the New York State and Local Retirement Systems. In this capacity, you would develop familiarity with the laws, rules, regulations, legal opinions, and established written procedures of New York State and Local Retirement Systems; interpret the Retirement and Social Security Law and communicate complex benefit information to systems members; determine eligibility and benefit payments; perform high level complex calculations that have long-term fiscal implications for retirees and the Retirement Systems; answer telephone inquiries and respond to correspondence and emails from employers, members, pensioners, beneficiaries, and others; prepare various written materials and reports; provide technical direction and assistance to staff and others; and you may train, mentor, and supervise lower-level clerical staff.
View the classification standard for this title, on the Classification and Compensation webpage.
The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.
Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.
You must take and pass a Civil Service Examination in order to be considered for this position. There are two examinations held for this position.
For all qualified employees of New York State, on or before the date of the examination, you must have had two months of permanent competitive or 55-b/55-c service:
Either A. as an Office Assistant 2, Office Assistant 2 (Spanish Language), Clerk 2, Clerk 2 (Spanish Language), Office Assistant 2 (Calculations), Office Assistant 2 (Calculations) (Spanish Language), Office Assistant 2 (Calculations) (Chinese Language), Calculations Clerk 2, Calculations Clerk 2 (Spanish Language), Office Assistant 2 (Customer Service), Office Assistant 2 (Customer Service) (Spanish Language), Office Assistant 2 (Customer Service) (Chinese Language), Agency Services Representative, Agency Services Representative (Spanish Language), Office Assistant 2 (Keyboarding), Office Assistant 2 (Keyboarding) (Spanish Language), Keyboard Specialist 2, Keyboard Specialist 2 (Spanish Language), Call Center Representative 1, or Call Center Representative 1 (Spanish Language).
Or B.in a position allocated to a Grade 9 or higher.
For all other qualified individuals, on or before the date of the examination, candidates must have:
Either A. two years of experience performing at least one of the following tasks: reconciling accounts, calculating payments, collecting and analyzing statistics and information, or explaining policy or benefit information to the general public. Acceptable experience may include, but is not limited to, experience as law clerk/paralegal in a law firm or court, hospital/physician’s business office representative, health/dental/vision insurance carrier customer service representative. Note: retail cashier/sales clerk experience with the primary function of checking out customers at a register will NOT be considered as qualifying for this examination.
Or B. an associate’s degree or higher or 60 semester credit hours of college-level study.
Or C. 30 semester credit hours of college-level study and one year of the experience described above.
For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.26-042 38-364
When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.
Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.