Tax Compliance Rep 1 - Grade 11

Positions in this title can be hired through NY HELPS

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This title exists within Various New York State Agencies and has approximately 433 positions statewide.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series.

Salary Information for Tax Compliance Rep 1
Title Grade Hiring Rate/yr Job Rate/yr
Tax Compliance Rep 1 11 $46,306 $56,743
Tax Compliance Rep 2 15 $58,046 $70,317
Tax Compliance Rep 3 19 $68,523 $87,032

All salary grades for trainees titles are non-statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.

This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.

An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments

Job Duties

As a Tax Compliance Representative 1 at the New York State Department of Taxation and Finance, under the supervision of a Tax Compliance Representative 2 you would initially be assigned to one of the Department’s collection desk operations working in an environment using the latest technology, software, and automated telephone operations to handle large volumes of incoming and outgoing phone calls and case inventory. You would interact with customers via inbound and outbound calls, and would be responsible for the collection of delinquent assessments and returns. This may require you to explain the collection process; access computer systems in order to provide detailed explanations of assessment(s), account adjustments, payments, and refunds; update taxpayer account information; answer questions concerning the provisions and requirements of the Tax Law; compute taxes, penalties, and interest due to the State; prepare written responses to requests for information; follow up on taxpayers’ cases; research Tax Laws and Regulations in commonly used reference materials; provide technical information on other collection options such as settlements; explain enforcement actions available to collect the debt; make address inquiries; and obtain information required to resolve cases. Other duties include but are not limited to negotiating payment arrangements, reviewing financial documentation, locating property and other assets of debtor, and initiating and determining the next step in collection actions including the service of levies. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances. All calls are subject to monitoring for quality assurance.

As a Tax Compliance Representative 1 or a Tax Compliance Representative 1 (Spanish Language) at the New York State Department of Labor, you would collect delinquent unemployment insurance contributions, interest, penalties, returns and other financial obligations from employers who have not responded to initial correspondence and assessment methods. You would be expected to maintain knowledge of New York State Unemployment Insurance Law, rules, and regulations. Your duties would include interacting with customers via inbound and outbound calls, as well as written correspondence, issuing warrants, levies, and income executions, processing payment and incoming and outgoing correspondence, updating case history, and using various computer systems and databases. You would explain the collection process, the basis of the debt due, the computation of penalties and interest, and the requirements for filing returns. You would also negotiate payment arrangements, locate property and other assets of debtor, and make recommendations for further collection action. You would be expected to act in a calm, courteous, and reasonable manner when you encounter difficult, uncooperative and confrontational customers. You may also be required to work a non-traditional work week which may include evenings and/or weekends. You would work with various State, county, and local agencies and utilize other sources of investigative information for the purpose of locating delinquent business firms or individuals, determining their financial ability to pay, or for knowledge of other liens or liabilities against employer’s assets and property. When deemed necessary, you would enforce the collection of delinquent contributions, penalties and interest through income executions, seizures, or levies on the assets of the employer. You would also assist in the sale of seized assets and prepare and submit detailed reports of each case handled. In connection with these assignments, off shift work may be required.

View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.

Summary of Minimum Qualifications

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

00-487 00-491 26-833

Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.

How to Apply

All HELP and NY HELPS open positions are now posted on StateJobsNY. It is now even easier for Jobseekers to find openings and connect with New York State agencies.

To narrow your search to NY HELPS jobs, click on "For the General Public", then "Search Vacancies", and select "Yes" on the NY HELPS dropdown to narrow your search to NY HELPS jobs.

Directions to apply will be specified on each individual job posting.

Mobility Options

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through transfers opportunities or other examinations.

For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.

You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.

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