Taxpayer Services Specialist 3 - Grade 23
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Positions
This title exists in Taxation and Finance, Dept of and has approximately 106 positions.
*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.
Career Ladder
A listing of titles that are most commonly used as steps for upward mobility for this title series.
| Title | Grade | Hiring Rate/yr | Job Rate/yr |
|---|---|---|---|
| Taxpayer Services Specialist Trainee 1 | 11 | $45,494 | $58,447 |
| Taxpayer Services Specialist Trainee 2 | 13 | $50,844 | $65,061 |
| Taxpayer Services Specialist 1 | 14 | $53,764 | $68,630 |
| Taxpayer Services Specialist 2 | 18 | $66,951 | $85,138 |
| Taxpayer Services Specialist 3 | 23 | $86,681 | $109,650 |
| Taxpayer Services Specialist 4 | 27 | $106,898 | $131,665 |
All salary grades for trainees titles are Non-Statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.
This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.
An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments
Job Duties
As a Taxpayer Services Specialist 3, you would manage the overall operations of assigned unit(s) within a section and plan and oversee the activities of teams led by Taxpayer Services Specialists 2. This includes disseminating guidance to staff regarding the more technical and difficult issues associated with the workload of the unit; proposing recommendations to management for process improvements; reviewing and disseminating changes in policy or procedure to subordinate staff; and identifying training needs for staff and administering staff training. You may also participate in bank services reviews; identify and resolve problems with cash management services providers; and ensure third party processors adhere to procedures and quality standards.
View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.
Summary of Minimum Qualifications
Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.
You must take and pass a Civil Service examination in order to be considered for this position.
On or before the date of the examination, you must be a qualified employee of the New York State Department of Taxation and Finance or the Division of Tax Appeals and have had 45 days of permanent competitive, non-competitive NY HELPS*, or 55-b/55-c service as shown below. If you have received a permanent appointment to a qualifying title listed and served provisionally** in that title immediately preceding your permanent appointment, such provisional service may be counted towards meeting the time in title required for this examination.
Either A. Taxpayer Services Specialist 2, Taxpayer Services Specialist 2 (Spanish Language), Tax Compliance Agent 2, Tax Compliance Agent 3, Tax Compliance Representative 2, Tax Compliance Representative 2 (Spanish Language), or Tax Compliance Representative 3;
Or B. Business Systems Analyst 1.
Only the title or titles listed are qualifying.
For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.
31-174020
Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.
How to Apply
When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for email notification so that you will automatically be notified when new examinations are being offered.
Mobility Options
Career mobility is not just limited to the titles in the career ladder. Additional movement may be achieved through transfer or other examinations.
For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.
You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.