Department of Civil Service

GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit StateJobsNY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Positions

This title exists within Various New York State Agencies and has approximately 91 positions statewide.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series.

Salary Information for Information Technology Assistant

Title	Grade	Hiring Rate/yr	Job Rate/yr
Information Technology Assistant	12	$50,425	$61,548
Information Technology Specialist 1	14	$53,764	$68,630
Information Technology Specialist 2	18	$66,951	$85,138
Information Technology Specialist 3	23	$86,681	$109,650
Information Technology Specialist 4	25	$96,336	$121,413

All salary grades for trainees titles are Non-Statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.

This title may exist in more than one negotiating unit. This salary schedule represents the most typical salary for this title. Click here to view additional salary information regarding the various bargaining units.

An individual's final salary is determined by the Office of the State Comptroller. This salary schedule does not reflect any Special Salary Treatments

Job Duties

As an Information Technology Assistant, you would resolve user problems by communicating with end users and by translating technical problems from end-users to technical support staff. You would install hardware, software, and peripherals; run diagnostic software; utilize mainframe and/or client server software to provide system security access; and accommodate user requests for computer hardware and software.

View the classification standard for this title which illustrates the nature, extent and scope of duties and responsibilities of the classes they describe.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass an examination in order to be considered for this position.

For all qualified employees of New York State on or before the date of the written examination, you must be a qualified employee of New York State and have had three months of permanent competitive or 55-b/55-c service in a position allocated to Grade 6 or higher; AND either:

1. three college credits in computer or information science;

OR

2. twenty-four hours of vendor training in Help Desk/User Support Operations or Installation Services. Training in specific software packages not directed at Help Desk/User Support Operations or Installation Services will NOT be considered qualifying;

OR

3. the equivalent of one year of satisfactory full-time work experience in a Help Desk/User Support or Installation Services environment. The primary emphasis of this experience must include problem analysis, the provision of direct user support for problem/question resolution, and/or the installation and configuration of computer hardware or software.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

36-602010

Please note: qualifications for this position may be subject to change. Job postings on StateJobsNY will contain the most up-to-date qualifications.

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for email notification so that you will automatically be notified when new examinations are being offered.

Mobility Options

Career mobility is not just limited to the titles in the career ladder. Additional movement may be achieved through transfer or other examinations.

For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322.

You can also visit ELMS Online to view established open-competitive, promotion, and transition eligible lists.