GOT-IT

Information Technology Assistant

Grade 12

New York State has approximately 92 positions* in this title statewide. You may view a breakdown of positions by county. This position exists in various agencies statewide. View links to all New York State agencies including agencies that have this title. For more information, New York State employees can contact the Career Mobility Office at (518) 485-6199 or (800) 553-1322. If you are not a current New York State employee, you can use the Department of Civil Service Web site to explore possible employment opportunities.

*The number of positions is approximate and represents the number of positions established (both filled and vacant); it is not an indication or reference to position type or duration, or intent to be filled. If you are viewing a trainee title, please note this number reflects the number of positions established at the journey level. Agencies may fill at the trainee level(s) or at the journey level based on employee qualifications. GOT-IT does not provide information on any job postings or job availability. For information on current job postings, please visit State Jobs NY. You may also visit specific New York State Agency websites for information about an agency and its job opportunities.

Career Ladder

A listing of titles that are most commonly used as steps for upward mobility for this title series. The salary schedule for this career ladder is also available.

  1. Information Technology Assistant

    Grade 12

  2. Information Technology Specialist 1

    Grade 14

  3. Information Technology Specialist 2

    Grade 18

  4. Information Technology Specialist 3

    Grade 23

  5. Information Technology Specialist 4

    Grade 25

Summary of Job Description

As an Information Technology Assistant, you would resolve user problems by communicating with end users and by translating technical problems from end-users to technical support staff. You would install hardware, software, and peripherals; run diagnostic software; utilize mainframe and/or client server software to provide system security access; and accommodate user requests for computer hardware and software.

View the classification standard for this title, on the Classification and Compensation webpage.

The NYS Title and Salary Plan provides additional information regarding other titles. If there is a classification standard available there will be a link under the column labeled STD. NO. If no link is available there is no classification standard available at this time for that title.

Summary of Minimum Qualifications

Please note: qualifications for this position may be subject to change. If substitutions for education and/or experience are allowed, this information would be available on the announcement.

You must take and pass an examination in order to be considered for this position.

For all qualified employees of New York State on or before the date of the written examination, you must be a qualified employee of New York State and have had three months of permanent competitive or 55-b/55-c service in a position allocated to Grade 6 or higher; AND either:

1. three college credits in computer or information science;

OR

2. twenty-four hours of vendor training in Help Desk/User Support Operations or Installation Services. Training in specific software packages not directed at Help Desk/User Support Operations or Installation Services will NOT be considered qualifying;

OR

3. the equivalent of one year of satisfactory full-time work experience in a Help Desk/User Support or Installation Services environment. The primary emphasis of this experience must include problem analysis, the provision of direct user support for problem/question resolution, and/or the installation and configuration of computer hardware or software.

For informational purposes only, click on the examination number(s) listed below to see the current or previous examination(s) that are used to fill this title.

36-602

How to Apply

When this examination is scheduled to be held, the announcement can be found on the Department of Civil Service, Examination Announcements web page. If you do not see an examination currently scheduled please check back on a monthly basis or sign up for announcement notification by email so that you will automatically be notified when new examinations are being offered.

Career Mobility

Career mobility is not just limited to the titles in the Career Ladder, above. Additional movement may be achieved through other examinations, additional education and/or work experience or transfer opportunities. For additional information or clarification of transfer determinations, current State employees should contact the Career Mobility Office. Visit ELMS Online to view established open-competitive, promotion, and transition eligible lists. If you are not a current New York State employee, see Employment Opportunities with New York State and find out how to become a New York State employee.

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